Contact CovePaws
Questions about a pet accessory, order status, shipping, or fulfillment issue? Use Shopify chat so your message stays inside our store support inbox.
Customer support
How we can help
- Product questions before checkout
- Order status and tracking help
- Damaged, incorrect, or missing item review
- Shipping and return policy questions
For order help, have the checkout email, order number, and photos ready if the item arrived damaged or incorrect.
Shopify Inbox
Chat with support
Tap the chat button in the lower-right corner of the store to ask a question. Product, order, shipping, and return questions will be managed in Shopify Inbox.
- Include your order number for order questions.
- Use the same email address used at checkout.
- Send photos in chat for damaged, incorrect, or missing item review.